Guest Systems is used for screening guests at hospitality properties. It is used to keep guests and hospitality staff safe from guests with a history of negative incidents. The guest incident information is input by front desk staff. Guest private ID information is not stored, and cannot be accessed by hospitality staff.


The purpose of the Guest Systems is to provide guest screening and reporting tools to track security incidents. Related guest incident information is stored so that if an incident occurs, the parties involved can be identified and screened accordingly by properties that have subscribed to Guest Systems.


The personal information we collect may include the name, age, cell phone number, email address and photograph of the guest(s) related to the security incident, and pictures of property damage. Guest personal ID information is limited to first and last name. We do not allow for the collection of a copy of the guest’s photo ID in our database.


We prefer to honor guest privacy as much as possible. The front desk staff reports the guest security incident via their subscription login to our database system. When screening guests, the guest and incident information from prior incidents at the local property or neighboring hospitality properties can be displayed to the application user while maintaining the confidentiality of the reporting property.


This viewable database screen is also searchable by either first or last name for ease of use. It is up to the property’s discretion to allow the guest to check into their property upon reviewing and screening a guest’s prior incident information. Depending on the severity of the incident, a guest’s personal information may also be provided to law enforcement agencies.