GUEST SYSTEMS® FEATURES
Screen Incoming Guest Reservations
Screen reservations against known incident history before arrival—and walk-ins in real time—at the front desk. Flag reservations with prior incident history—so your team can act early, before check-in. No guessing. No surprises. Just better decisions, sooner.
Real Time DNR Incident Reporting
Report guest incidents in real time, creating clear, time-stamped records with supporting images, so when issues arise, your team has documented proof. Guests can be added to Do Not Rent (DNR) during this incident reporting based on what occurred.
Quietly Confirm Clear Expectations
Visible, lawful signage gives your front desk a quiet, simple way to set expectations during check-in—creating a clear moment for guests to review and acknowledge property policies before issues arise, supporting fair enforcement if needed.
Keep Guest ID Image & Data Private
Government ID images and data are not collected. Minimum info needed to report guest incidents: guest name and phone number. As needed, additional details like email, address, and incident-related images can be included to support incident records.
Confidential Incident Details Default
Guest security incident details are confidential by default for other properties. All other information, including incident type and level, remains visible, while the written description is excluded from guest screening at other properties by default.
Handle Guest Incidents in Minutes
Screen guests in seconds using first and last name. Review incident history in minutes to decide how to proceed. Report incidents within minutes with clear, time-stamped records. Upload your existing DNR list in a few simple steps—we’ll import it for you.
Clearly Capture Incident Images
Capture front desk images tied to incident reports, creating clear, time-stamped visual records. When issues arise, your team has documented proof. Images are connected directly to each incident. This reduces disputes and strengthens your position.
Support Law Enforcement Reports
For severe incidents, you can helping support law enforcement, helping protect your property, and the surrounding community. Clear, time-stamped reports and supporting images provide consistent documentation of what actually occurred.