Refunds: Legitimate or Scam – Actual Hospitality Group Discussion

Hotel Receptionist: scam
Front Desk Agent: Absolutely not. Depends on the situation that i might just give a percentage off but never full refund.
Front Desk Agent: Scam. Speak up AS SOON as you’re not satisfied. I don’t care if I’m checking you in and you hate what I’m wearing, tell me asap. 🤷🏾‍♀️
Front Desk Agent: My mantra
“if it’s good enough to stay, it’s good enough to pay.”
Front Desk Agent: Looking for a freebie!
Front Desk Agent: Scam
Front Desk Agent: Scammers
Front Desk Agent: Scam
Front Desk Agent: Scammer is my first reaction. Although, it could very well be legit. It begs the question though: if the issue was serious enough to warrant a refund, then why wasn’t it brought to managements – or anyone’s – attention sooner? Perhaps a discount, but a full refund?
Front Desk Agent: Scam
Front Desk Agent: HECK Yes
Housekeeping Manager: Scam
Front Desk Agent: Nope!
Front Desk / Night Auditor: Scam for sure cause if they didn’t say anything on the first night they are just trying to get a free stay
Front Desk Agent: Total scammer they won’t be refunded anything by me.
Cause it’d start with did you tell anyone after you check in? No? Then suck it
Front Desk Agent: No refund
Front Desk Agent: No refund.
Former Front Desk Agent: Definitely a scammer
Operations Manager: I’ve worked for several chains, at every one, if there’s an issue, guests don’t hesitate. I say scam.
Owner and CEO: scam
Front Desk Agent: No refund! We give them like 5% discount but definitely not the refund!
Front Desk Agent: No way scam
Front Desk Agent: Scam
Front Desk Manager: We had a guest stay earlier this year. She was scheduled for 5 nights. The day she checked in, she waited until she had showered, used the toilet (didn’t flush) and the bed and call complaining that her room was “nasty”. We moved her to a different room and gave her a discount. She then demanded all 5 nights be free. No way in bloody hell. And she still stayed all five nights. Flash forward 5 months and she is still arguing with Guest Relations trying to get all 5 nights comped.
Front Desk Agent: I don’t give refunds.
Night Auditor: Both. If they had complained during their it would be a reason for a refund. It’s when they checkout or after they leave then complain and said nothing during their stay then that’s a scammer in my eyes.
Front Desk Manager: If they’ve stayed the whole time then they should have said something so as a manager I would say they are scamming.
Front Desk Agent: Scam
Front Desk Agent: Scammer
Front Desk Manager: I don’t give refunds unless they bring issues to our attention before they check out. We will always do our best to make it right and accommodate them, but if they don’t give us the chance to do so I will not refund.
Front Desk Agent: If it took them 3 nights to determine that they weren’t happy then no refund.
Front Desk Agent: Scammer no refunds .. doesn’t take you 4 days/3 nights to realize you’re not happy where you are.
Front Desk Agent: Refund for one night depending on what happened n y they aren’t happy
Front Desk Agent: Both. How long did they stay? I would refund if they leave right out and charge half if they stayed a few hours.
Front Desk Agent: Scam